Digital products
StartWise sells digital access only: Pro subscriptions and one-time credit packs. There is no physical shipping. After a successful payment, entitlements are applied to your account automatically via our payment provider (Creem).
Delivery
Subscriptions and credits are usually available within minutes of checkout. If your browser returns to the success page before the webhook arrives, we also verify the payment server-side. If access is missing after 30 minutes, email support@startwise.app with your account email and approximate purchase time.
Subscriptions
Pro renews automatically at the end of each billing period until you cancel. Manage or cancel anytime from your Profile page (Manage Subscription opens the Creem customer portal).
Credits
Credit packs never expire. Unused credits remain on your account after a subscription ends.
Refunds
Purchases are generally non-refundable once credits or Pro access are delivered. If you were charged in error, did not receive access, or have a billing dispute, contact support@startwise.app within 14 days and we will review in good faith.
Contact
Billing support: support@startwise.app. Also see our Terms, Privacy Policy, and Pricing.